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Leaks in the mail

 
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doc4smile



Joined: 22 Aug 2005
Posts: 34
Location: CA

PostPosted: Mon May 08, 2006 5:48 pm    Post subject: Leaks in the mail Reply with quote

I'm sorry to post this but I just re-ordered Sim 1 & 2 (two bottles) and I found inside the DHL bag w/ sticky yellowish liquids. I called Apex, but being in the west coast, the apex receptions is not available at this time.
I dont know what happen but somehow both small bags [inside the bags] were filled w/ douplets of sticky liquids. The bad part is that I am really low on the products.
Can someone @ apex help expedite fast? Scott?
Much appreciate.
Gary Lam, DDS
310-328-9888office
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john kanca



Joined: 14 May 2005
Posts: 6346

PostPosted: Tue May 09, 2006 8:12 am    Post subject: Reply with quote

I am sure they'll address this promptly.
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Scott
Site Admin


Joined: 12 May 2005
Posts: 150
Location: Chicago

PostPosted: Tue May 09, 2006 8:55 am    Post subject: Replacement Bottles Reply with quote

Dr. Lam:

I apologize for the mess that arrived at your office. Replacement material is being sent overnight today.

Again I apologize for this situation, we will do all we can to ensure it does not happen again.

Sincerely,
Scott
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john kanca



Joined: 14 May 2005
Posts: 6346

PostPosted: Tue May 09, 2006 9:04 am    Post subject: Reply with quote

When I read the title of this, I first thought it was another leak story from the Wasington Post. Wink
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doc4smile



Joined: 22 Aug 2005
Posts: 34
Location: CA

PostPosted: Tue May 09, 2006 6:37 pm    Post subject: Reply with quote

sorry about the posting. I guess I was acting in rush.
Thank you Scott for your prompt reply.
YOu guys @ the Apex are class act.
thank you.
Gary
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