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doc4smile
Joined: 22 Aug 2005
Posts: 34
Location: CA
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 Posted: Mon May 08, 2006 5:48 pm Post subject: Leaks in the mail |
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I'm sorry to post this but I just re-ordered Sim 1 & 2 (two bottles) and I found inside the DHL bag w/ sticky yellowish liquids. I called Apex, but being in the west coast, the apex receptions is not available at this time.
I dont know what happen but somehow both small bags [inside the bags] were filled w/ douplets of sticky liquids. The bad part is that I am really low on the products.
Can someone @ apex help expedite fast? Scott?
Much appreciate.
Gary Lam, DDS
310-328-9888office |
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john kanca
Joined: 14 May 2005
Posts: 6346
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| Posted: Tue May 09, 2006 8:12 am Post subject: |
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I am sure they'll address this promptly.
_________________
"You need me on that wall."
"You don't have a town named after you" |
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Scott
Site Admin
Joined: 12 May 2005
Posts: 150
Location: Chicago
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| Posted: Tue May 09, 2006 8:55 am Post subject: Replacement Bottles |
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Dr. Lam:
I apologize for the mess that arrived at your office. Replacement material is being sent overnight today.
Again I apologize for this situation, we will do all we can to ensure it does not happen again.
Sincerely,
Scott |
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john kanca
Joined: 14 May 2005
Posts: 6346
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| Posted: Tue May 09, 2006 9:04 am Post subject: |
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When I read the title of this, I first thought it was another leak story from the Wasington Post. 
_________________
"You need me on that wall."
"You don't have a town named after you" |
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doc4smile
Joined: 22 Aug 2005
Posts: 34
Location: CA
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| Posted: Tue May 09, 2006 6:37 pm Post subject: |
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sorry about the posting. I guess I was acting in rush.
Thank you Scott for your prompt reply.
YOu guys @ the Apex are class act.
thank you.
Gary |
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